Autorama UK Ltd, Masterson House, 30/31 Mark Road, Hemel Hempstead, HP2 7BW who also trades as Vanarama and Pickup Trucks Direct is authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Register number is 630748. Our permitted business is credit brokerage, debt administration, counselling and adjusting and general insurance.
You can check this in the Financial Conduct Authority’s Register by visiting the Financial Conduct Authority’s website www.fsa.gov.uk/register/ or by contacting the Financial Conduct Authority on 0800 111 6768
The Financial Conduct Authority (FCA)
The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. Autorama UK Ltd is authorised and regulated by the Financial Conduct Authority (our registration number is 630748) and is permitted to advise on and arrange consumer credit contracts.
As a Financial Conduct Authority regulated credit broker we can introduce you to a selected group of lenders (please follow this link for details of our lenders) who may be able to help you finance your vehicle. This group of lenders provides us with a range of products which may be suitable for your purchase (please follow this link for details of the products we offer). We will explain the key features of those products to you.
We will take steps to ensure that, in the course of advising you, we will only make a recommendation; that will be suitable for your demands and needs at the time that the recommendation is made.
In assessing your demands and needs we may seek information about your personal circumstances and objectives which may be relevant, in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.
We charge a £125+VAT arrangement fee per order for our Consumer Credit Services. This is payable should you decide to enter into an agreement. This amount will be retained from your holding deposit. The holding deposit must be paid before your order is processed. This can be paid by debit or credit card. The reminder of the holding deposit will be refunded to you on the day your vehicle is delivered and will reach your account in 3 to 5 working days. Should you decide to cancel your order the full holding deposit will be refunded to you. Some of our lenders may charge an administration fee to set up your agreement. We may receive a commission or other benefits from finance providers should you decide to enter into an agreement with the finance provider we have introduced you to.
The Financial Conduct Authority (FCA)
The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. Autorama UK Ltd is authorised and regulated by the Financial Conduct Authority (our registration number is 630748) and is permitted to arrange general insurance services.
Autorama UK Ltd offers RTI GAP insurance and finance GAP insurance from a single provider (please follow this link for details of our insurance provider).
You will not receive advice or a recommendation from us for General Insurance. We may ask some questions to narrow down the selection of products that we will provide details on (please follow this link for more information on the products we offer). You will then need to make your own choice about how to proceed.
We do not charge fees for our insurance related services. We may receive a commission from the product provider. We hold any insurance money (premiums, refunds or claims money) as the agent of the insurer under a risk transfer agreement.
As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our finance partners. A list of these partners together with their consumer credit licence numbers are available on request. Any organisation approached for credit will need to undertake credit searches with a credit reference agency which may affect your credit rating.
As an organisation we are committed to treating our customers fairly, before, during and after a sale.
To have any significant and unusual exclusions or exceptions to the policy brought to your attention
A clear statement of price, including where applicable a breakdown of any interest charges
Details of your cancellation rights and our complaints procedure
Copies of your policy documentation or information as to when these documents will be dispatched
After the sale you can expect:
Not to encounter any barriers to cancelling your policy within regulatory agreed timeframes
To have any complaint dealt with in a timely and professional manner
If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. You should write to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0800 023 4567.